sap crm questions and answers pdf

Sap crm questions and answers pdf

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SAP CRM Questions And Answers

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SAP CRM Interview Questions And Answers

The changes which are made by companies are made in a really competitive environment and so it is necessary that these changes be dynamic in nature. Customer services should be handled really carefully. This software tool helps the company to manage all their business and also handles tasks related to customer service really efficiently. Both medium, as well as large-scale organization, consider CRM to be the key factor in their business strategy which helps them in making a better understanding of the needs of the customer.

SAP CRM Questions And Answers

It handles various activities like invoicing, delivery, decision making, accounts receivable and so on. What is master data in sap crm?

What is the relation between crm and sapr3 architecture? This is done thru middle ware concept connectivity , for which you should posses knowledge on the middleware concepts. Explain some example of business object, customizing object, condition object? Business objects are business partner sales order etc customizing objects are customizing country, customizing time zone etc, conditions objects are pricing related.

What is the standard transaction type for quatation? Transactio type — AG. How to enhance BP? Key features of the Easy Enhancement Workbench include the following:. How many types of campaign are their? There are different types of campaigns like E-mail campaigns, Call list can be generated, Campaigns can be run to create leads etc. What type of Business Scenario you are following in you Project?

Business Scenario means what? Business scenario is nothing but what is the process, like for example how is the CRM application used by your client. In marketing to execute a campaign you need a Target group. What is Activity Journal? With activity journals, you can record and update information gathered from customer visit or telephone calls. Product-related information such as what products were discussed with the customer or the number of samples given to the customer. Based on the filters set initially for different object types whenever the data is modified or deleted the same will be replicated to CRM from R3 in the form of Bdocs or Idocs.

There are two kinds of Activities, which are called as Tasks and Business activities. A Business activity contains information about business partner interaction on a particular date A Task contains information about what one or more employees have to complete by a particular date. In very simple words Tasks are activities in which the BP is not involved and activities are in which the BP data is involved. The project normally starts off with a Kick off meeting in which the team size, team members, reporting system, responsibilities, duties, methodlogy, dates and schedules, working hours which have been predicided are formally defined.

It has its own architecture and way fo functioning. CRM is all about maintaining the relationship with a customer. It is supposed to enhance the profit of the company or organisation since the ultimate goal of any company is profit. Therefore CRM is one step ahead for their goal achievements. One layer is presentation layer Client which interfaces with the end user.

Second layer is application layer for all business — specific requirements Program , and third is database which contains all information and records about the system, including transcational and configration data.

Please ask your Basis consultant to do the following configuration. At the time of Implemention, What type of problem you generally face?

It actually involves a lot of discussions. How can links be maintained between various sub opportunities and asingle opportunity? Project profile can help in maintaining the link between an opportunity and other various sub opportunities.

Define CRM Marketing? CRM Marketing is considered to be the main components used to maintain good Customer Relationship Management and are used in planning actions marketing activities. Analysis of various segments of marketing is all done with the help of CRM Marketing. Define Market Plan? The market plan is used for the implementation of the market policy of an organization.

What are the benefits of CRM? CRM benefits are wide-ranging — from higher levels of customer engagement, loyalty, and revenue to lower costs and smarter customer-facing activities.

Explore some of the top benefits of CRM systems below. Depending on your legal requirements, you can use some or all of the following fields in the Marketing Permissions assignment block for accounts and contacts assigned to an account:. What is Master Data?

Master data comprise data about basic objects used in business transactions in SAP Customer Relationship Management SAP CRM and stored on a long-term basis, such as data on accounts, products, installed bases, or warranties. What are Organizational Objects? Objects used for the object-orientated design of Organizational Management when structuring an organizational model.

The following object types are available in CRM:. Define campaign management? For the improvement of the sales, campaign management is used by an organization. It includes creating campaigns. Your email address will not be published. What Is Sap crm? This is done thru middle ware concept connectivity , for which you should posses knowledge on the middleware concepts 5. Only internet browser 6. Quotation transaction type comes under which functionality in CRM? Key features of the Easy Enhancement Workbench include the following: Wizard for adding new fields and new tables to business partner master data No required detailed knowledge of the development environment and data model Wizards for the extension process For example activity journals can contain: Products or product categories Product-related information such as what products were discussed with the customer or the number of samples given to the customer What is the rule of organizational determination?

There are two types of Organizational determination rules. Organization determination rule: The respective organization is determined based on the organization or general attributes assigned to the organization in the organizational model. Responsibility rule: In this rule, the Org attributes are not considered and the responsible Organization unit is assigned directly.

Role of a functional consultant. Hence, he identifies the use cases and transforms them into logical and technical views. Then the main task starts: customizing the respective business area and making sure the system reacts in the manner according to the constraints of the requested use case.

The consultant documents the settings and prepares proper guidelines that allow other consultants to do further changes or repairs with due efforts. The consultant takes care that proper training is given to the users and that the system is usable, performing appropriately and the business flow is complete and correct. During go live he assists the technical staff by testing the behaviour of the system.

After go live he guarantees that the procedures remain usable and consistent in real live situation and proposes enhancements. The main duty of a consultant is to transfer external know-how to the client. It is not manpower that counts but intelligence, understanding of processes, a feeling for defects and general a common sense.

Everything configured has to be documented as per their categories in the form of predefined templates, these have to be then approved by the team leads or who ever the consultant is reporting to. Mapping and GAP analysis is done for each module, I have seen people defining integration after mapping, gap analysis and configuration is done, but as per my experience in implementation, it is a simultaneous process. Sometimes Functional consultants are also expected to prepare test scripts for testing the configured scenarios.

End user manual and user training is also expected from F. Basically there are two kinds of Activities, which are called as Tasks and Business activities. Maintain Logical Systems in both systems and link with respective clients. Maintain RFC destinations in both systems pointing to each other system.

Maintain Number ranges as mirror images in both systems. You can enhance the business partner from Easy Enhancement Workbench EEW Key features of the Easy Enhancement Workbench include the following: Wizard for adding new fields and new tables to business partner master data No required detailed knowledge of the development environment and data model Wizards for the extension process Increase the sales and revenue Access deep customer insights Highly targeted marketing Boost customer satisfaction Easy for internal and external collaboration Depending on your legal requirements, you can use some or all of the following fields in the Marketing Permissions assignment block for accounts and contacts assigned to an account: Communication Channels — Specifies how marketing messages can be communicated, for example by e-mail, letter, or SMS.

You configure values for communication media in Customizing of campaign execution. Form of Consent — Specifies how the account or contact communicated the consent information, for example by letter or by e-mail. You configure values for the form of consent in Customizing. Date of Consent — Specifies the date on which the account gave or rejected consent Consent — Specifies the consent status as Given or Rejected Communication Details — Specifies the e-mail address, telephone number, pager or so on that can be used, or must not be used for accounts and contact.

Displaying your service or sales and distribution structure is at the forefront of CRM. To work with SAP CRM, you can simply display the organizational units that are relevant for your sales and service-related processes CRM organizational management has many options for linking to your organizational units: The organizational units for example, sales organization, service organization are not already specified: You can include your own organizational levels and leave levels out.

The SAP ECC organizational units for example, sales organization, distribution channel, division, maintenance processing plant can be assigned as attributes to the organizational units in CRM.

These attributes are not mandatory for planning the organizational model. However, they are required for automatically determining organizational data in transactions. You can activate an organization to be used for several scenarios, enabling it to be a sales organization and a service organization at the same time. The organizational model is time-dependent.

This enables you to plan organizational changes in the future. Organizational units can occur as business partners.

The system automatically creates a business partner record for an organizational unit with the organizational unit role. Organizational data in Sales and Distribution is static, changes in organizational data result in major changes in Customizing.

Scenario-specific data in the structure is assigned by attributes to the organizational units.

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CRM functional is purely on maintaining customer relations. Good hands on knowledge on these concepts will put you ahead in interview. Every where, we can find job opportunities for this position. Wisdomjobs has interview questions which are exclusively designed for employees to assist them in clearing interviews. It handles various activities like invoicing, delivery, decision making, accounts receivable and so on.

Well, you have reached the right place. Ans: In marketing to execute a campaign, you need a Target group. Q3 Explain some examples of business objects, customizing objects, condition objects? Ans: Business objects are business partner sales order etc customizing objects are customizing country, customizing time zone, etc, conditions objects are pricing related. Q4 How is the job market for sap CRM? Ans: The market for CRM not too good it is just ok The main problem is no one is perfect so we don't get guidance from anybody

ISBN All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of the publisher or a license permitting restricted copying in the United States or abroad. The programs in this book have been included for instructional value only. They have been tested with care but are not guaranteed for any particular purpose. The publisher does not offer any warranties or representations not does it accept any liabilities with respect to the programs. This publisher gratefully acknowledges SAP permission to use its trademark in this publication. SAP AG is not the publisher of this book and is not responsible for it under any aspect of the law.

SAP CRM Interview Questions And Answers

It handles various activities like invoicing, delivery, decision making, accounts receivable and so on. What is master data in sap crm? What is the relation between crm and sapr3 architecture? This is done thru middle ware concept connectivity , for which you should posses knowledge on the middleware concepts.

4 comments

  • Brunella P. 04.05.2021 at 00:40

    1) What is SAP CRM? 2) Mention what are the master data in SAP CRM? 3) Explain what is Activity Journal? 4) Mention what is the standard transaction type for Quotation? 5) Explain what is partner function in SAP CRM? 6) Explain what is text determination in SAP CRM? 7) Explain what is Actions in SAP CRM?

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  • Gustave L. 08.05.2021 at 08:40

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  • Arnaldo C. 08.05.2021 at 09:53

    Top 40 SAP CRM Interview Questions · Q1) Differentiate between completion rule and date rule available in an Outline Agreement? · Q2) Explain SAP CRM and.

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  • Dagoberto S. 10.05.2021 at 20:21

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